Book - Field Service Challenges - For The Field Service Engineer

Description

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Book - Field Service Challenges: For The Field Service Engineer, Field Service Technician, and Customer Service Representative. Same as Amazon ISBN 1794322736. 343 pages. This book represents my 35 plus years’ experience working in Field Service and Technical Support. It covers many of the challenges faced by the Field Service Engineer, Field Service Technician, & Customer Service Representative. This book provides advice on making more money and getting better control of your time. The ability to get control of your time and your life is an important consideration. Dealing with difficult people and situations can be made much easier with the proper techniques applied to the various challenging situations.It's much easier learning from someone elses experience rather than trying to figure everything out on your own. A mistake can cost you your job. It's better to approach your career well armed with as much pertinent information as possible. Converting unhappy customers into happy customers is a worthwhile objective. Generating references and sources of future opportunities can make it possible for you to find new jobs much easier in the future. Operating efficiently has the power of freeing more time for your personal life and career while creating future growth potential. As well as a process of discovering new opportunities which you may not have known existed. People who work in the Field Service oftentimes use Test Equipment such as Multimeters, however even to this day some Serviceman have difficulty checking a diode. These days the Serviceman is just a Board Swapper, however back then, we had quite a few Electronic Stores all over the place and the Serviceman could go out and buy a Diode, Capacitor, Resister, Transistor, Filament Transformer, Switch, Light Bulb, or whatever. Same thing with mechanical parts, such as screws, bolts, bearings, belts, and things like that, as well as matching paint. A good paint shop would match the paint for you and put it in an Aerosol Can. These are some of the challenges a modern day Serviceman has to deal with. This is a Customer Service Book. People who buy Fluke Meters or Multimeters are oftentimes those who work in-house or out in the field. I’m not sure this is the right category for such a book. It’s an Educational book which covers some important topics regarding Certification & Development. If you are worth more money, you should be paid more money. One of the questions many of us are wondering about is what can be done to increase the value of our work and the value of the services that you are providing. Inhouse Engineers sometimes have to go out into the Field to service other customers, whereas some Inhouse Engineers always go the same site. Engineering can mean both design engineering as well as repair and maintenance services. Engineering books tend to be more focused on the design aspects. This book is about the work itself and what you can do to be more effective and higher paid if possible, or at least more secure in your present job.